Getting Help

Getting Help.

In an emergency, dial 000.

Other 24-hour hotlines (including crisis services) are listed in the drop-down menu that appears at the top of each page on this website.

Welcome

Thank you for visiting our website.

Seeking drug and alcohol treatment is a life-changing step.

At Windana, we are committed to caring without judgement. We work with the strengths of each person to reduce the harms and recover from the effects of drugs and alcohol.

You can read about the services we offer by clicking the categories below, or heading to Services in the menu.

“When I walked through the doors of Windana, I felt my days of addiction were over. I was welcomed, loved and supported.”

-A past Windana client

What we offer

Residential detox for adults (St Kilda), detox for young people (Dandenong) and detox at home.

Detox (withdrawal)

Residential detox for adults (St Kilda), detox for young people (Dandenong) and detox at home.

Rehabilitation

Our Barwon, Grampians and Maryknoll Therapeutic Communities.

Community Services

Care and Recovery Coordination, Counselling, Family Program and Peer Support.

Getting referred to Windana

To get referred to drug and alcohol treatment services in Victoria’s public system, your first step is to get an Assessment.

This is where you talk with a trained person (on the phone or in person) about your needs and goals. They will then tell you about suitable services available and refer you to the service/s you wish to go to.

You can start the Assessment process in two ways:

1. Contact DirectLine – Victoria’s central hub for referrals
   PH: 1800 888 236 (available 24/7) or visit www.directline.org.au.
2. Contact your local Intake and Assessment service
   See this list of Intake and Assessment services and find the service that looks after the area where you live or stay.

During your Assessment, you are welcome to say you are interested in coming to Windana.

For more information, you can also call Windana Monday to Friday, 9:00am-4:30pm on 03 9529 7955.

If you’re referred to us and are coming to our program, we will be in touch to make sure you have everything you need.

Support from other services

You can also visit Ask Izzy (www.askizzy.org.au) to find support services in your area. Ask Izzy is a website that can help you find many support services for food, housing, money help, counselling, family violence help, everyday needs, health, work and learning.

In an emergency, dial 000.

Other 24-hour hotlines (including crisis services) are listed in the drop-down menu that appears at the top of each page on this website.

Welcome

Thank you for visiting our website.

Seeking support is a life-changing step.

At Windana, we are committed to providing holistic, non-judgmental support by putting people at the centre of what we do.  We look at what’s going on in your life to address the bigger picture, and engage you in your own care – no matter your life experience and what you want to achieve.

You can read about the services we offer by clicking the categories below, or heading to Services in the menu.

What we offer.

Youth services.

Detox for young people, ResetLife, Youth alcohol and other drug outreach, Smart Recovery, Navigator and more.

Read about youth services.

Alcohol and other drugs.

Detox, rehabilitation, counselling, care and recovery coordination and more.

Read about alcohol and other drug programs.

Family.

Family Program, Family Reunification Program, Engaging Families and U-Turn.

Read about family programs.

Education and employment.

Driver Behaviour Change Programs, Jobs Vic Mentors (RealCareers) and Cockatoo Community House.

Read about education and employment supports.

Getting referred to Windana.

Adult alcohol and other drug treatment

For many of our alcohol and drug services, including our detoxes, residential rehabs, drug and alcohol counselling and care and recovery coordination, the referral process is the same.

To get referred to drug and alcohol treatment services in Victoria’s public system, your first step is to get an Assessment.

This is where you talk with a trained person (on the phone or in person) about your needs and goals. They will then tell you about suitable services available and refer you to the service/s you wish to go to.

You can start the Assessment by contacting DirectLine on 1800 888 236 (available 24/7) or visit www.directline.org.au.

During your Assessment, you are welcome to say you are interested in coming to Windana.

For our ResetLife non-residential rehab program, contact us directly at or on 03 9529 7955.

If you’re referred to us and are coming to our program, we will be in touch to make sure you have everything you need.

For more information, you can also call Windana Monday to Friday, 9:00am-4:30pm on 03 9529 7955.

Youth alcohol and other drug treatment

Our youth alcohol and outreach program takes referrals directly at or on 03 9529 7955. Your GP or other support service can also make a referral.

For our youth detox (Windana Youth Community House), Contact DirectLine, Victoria’s central hub for referrals: PH: 1800 888 236 (available 24/7) or visit www.directline.org.au.

For our ResetLife non-residential rehab program, contact us directly at or on 03 9529 7955.

If you’re referred to us and are coming to our program, we will be in touch to make sure you have everything you need.

For more information, you can also call Windana Monday to Friday, 9:00am-4:30pm on 03 9529 7955.

Driver Behaviour Change Programs

All VicRoads accredited behaviour change programs can be booked online at https://windana.org.au/services/vicroads-behaviour-change-programs-bcp/

Support from other services

You can also visit Ask Izzy (www.askizzy.org.au) to find support services in your area. Ask Izzy is a website that can help you find many support services for food, housing, money help, counselling, family violence help, everyday needs, health, work and learning.